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Get help with Kanzi.exe extensions

// general
What extensions does Kanzi.exe offer?
We currently offer 5 Chrome extensions:
  • Freshdesk Ticket Monitor — Real-time Freshdesk ticket notifications
  • Mouse Mover — Prevents idle detection with synthetic mouse events
  • Focus Mode — Blocks distracting websites during focus sessions
  • Quick Notes — Floating sticky notes on any webpage
  • Auto Clear — Scheduled browsing data cleanup
Visit our extensions page to learn more about each one.
Are your extensions free?
Yes! All our extensions are free to use with core features included. Some extensions (Mouse Mover and Auto Clear) offer optional Pro upgrades that unlock additional features. The free versions are fully functional for most users.
How do I install a Chrome extension?
  1. Visit the extension's page on the Chrome Web Store
  2. Click "Add to Chrome"
  3. Confirm by clicking "Add extension" in the popup
  4. The extension icon will appear in your browser toolbar
Tip: Click the puzzle piece icon in Chrome's toolbar to pin the extension for quick access.
// pro license
How do I purchase a Pro license?
Pro licenses are available through our secure Lemon Squeezy checkout. You can find the purchase link on the extension's page or within the extension popup itself under the "Upgrade" section. Payment is a one-time purchase — no subscriptions.
Where do I enter my license key?
After purchasing, you'll receive a license key via email. Open the extension popup, scroll to the "Upgrade to Pro" section, paste your license key into the input field, and click "Activate." Your Pro features will unlock instantly.
My license key isn't working — what should I do?
Try these steps:
  • Make sure you're copying the full key with no extra spaces
  • Check that you're using the key in the correct extension (Mouse Mover key won't work for Auto Clear and vice versa)
  • Ensure you have an active internet connection — the key needs to be validated online
  • Try disabling and re-enabling the extension, then activate again
If the issue persists, contact us at yahia.elkanzi@gmail.com with your license key and we'll help resolve it.
Can I use my license on multiple computers?
Each license key supports a limited number of activations. If you need to transfer your license to a new device, you can deactivate it from the current device first (in the extension popup under Pro settings), then activate on the new one. Contact us if you run into issues.
How do I get a refund?
We offer refunds within 14 days of purchase, no questions asked. Simply email us at yahia.elkanzi@gmail.com with your order details and we'll process the refund promptly.
// extension help
Mouse Mover: Why does the mouse stop moving after a while?
Mouse Mover has a built-in duration limit to prevent accidental indefinite use. Free users can set durations up to 1 hour. Pro users can extend this up to 8 hours. When the timer expires, the extension automatically stops. You can restart it anytime by clicking the toggle.
Focus Mode: How do I manage my blocked sites?
Open the Focus Mode popup, type a website domain (e.g., twitter.com) in the input field and click "Add." To remove a site, click the "X" button next to it in the blocklist. Sites are only blocked during active focus sessions — outside of sessions you can browse freely.
Freshdesk Monitor: How do I find my Freshdesk API key?
  1. Log into your Freshdesk account
  2. Click your profile picture in the top-right corner
  3. Select "Profile Settings"
  4. Your API key is displayed on the right side of the page
Enter this key along with your Freshdesk domain in the extension's settings page.
Quick Notes: Are my notes synced across devices?
Quick Notes stores your notes locally in the browser using chrome.storage.local. Notes are saved per-URL on your current device. They are not synced across devices. If you need to preserve important notes, we recommend copying them to a separate document.
Auto Clear: Will it delete my saved passwords?
By default, Auto Clear only clears the data types you select. Passwords are not included in the free version's data types. Pro users can optionally enable password clearing, but it must be explicitly toggled on — it's never enabled by default. You can also use the domain whitelist (Pro) to protect specific sites from being cleared.
Auto Clear: How does the schedule work?
Set a time (e.g., 8:00 AM) and enable the schedule. Auto Clear will clear your selected data types at that time every day while Chrome is running. If Chrome is closed at the scheduled time, the clear will happen the next time Chrome is opened. Pro users can set up to 5 different schedules.

Still need help?

Reach out to us and we'll get back to you as soon as possible.

We typically respond within 24–48 hours. For urgent issues, please include your extension version and Chrome version in your message.